Frequently Asked Questions

2UNDRUK primarily ships Royal Mail.

2UNDRUK currently only delivers to the UK and some parts of mainland Europe. 

Information regarding our return policy can be found here.

If you need help to find the right size, see our Sizing Charts.

Please contact us at as soon as possible after placing the order. In certain cases, if an order has not already been picked and processed through our warehouse, we can look at making changes or adjustments prior to its being shipped.

Please contact your local carriers office to see if a parcel has been left for you; In certain cases, a parcel will be left with a local carriers office if the recipient is not available upon delivery. If you have not been able to locate the parcel after doing this, please email

2UNDRUK is not liable for any damages incurred during transit; it lies within the responsibility of local carrier. All purchases are made at the buyer’s own risk. 2undruk does not assume any responsibility for lost or damaged packages.

If you’ve received a damaged, or defective pair, we are happy to help out! Please contact us.

It’s going to be 21 days until you can wear the best underwear you’ll ever wear. We promise it’s worth the wait. Shipped direct from the USA.

If you've reached the end of our FAQ and still haven't found the answer you're looking for, just email us with your question at We'll be happy to help.